At RAOS, we always aim to provide you with the best service and products. We provide a Conditional Exchange or Refund if there are genuine quality issues with your order. Any issue must be reported within 72 hours of delivery.

✅ When You Can Request an Exchange or Return

You may request an exchange or return if:

    • Your item arrives damaged, defective, or incomplete.

    • You receive the wrong product.

    • The size is incorrect.

👉 Important: Please check your order when it is delivered. Any issues should be reported immediately in the presence of the delivery person.

    • If the same product is available, we will replace it.

    • If it’s out of stock, you can exchange it for another item in the same price range.

    • If neither option works for you, we will issue a refund within 3 to 5 business days.

❌ When Exchanges or Returns Are Not Allowed

    • Items that have been washed, worn, dried, stained, or damaged in any way.

    • Products with colour fading, print issues, or fabric damage due to washing.

    • Items that are opened, used, missing tags, or without a purchase receipt.

💰 Refund Policy

If your item arrives damaged, defective, incorrect, or incomplete, and you report it immediately upon delivery, we’ll resolve the issue quickly:

    • First, we’ll try to replace the product (depending on stock).

    • If replacement isn’t possible, we’ll offer an exchange within the same price range.

    • If you’re still not satisfied, we’ll issue a refund within 3 to 5 business days.

Your satisfaction is important to us, and we want your shopping experience at RAOS to be smooth and worry-free.